Return and Exchange Policy
- Mellow products are non-returnable due to hygiene/health and personal are / wellness / consumable nature of the product
- In case you would want a refund or replacement, please send us an email with the Images and Videos of the Product, Invoice, Inner & Outer Packaging and Batch Number to email@example.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Kindly take picture and Video of the damage/tampered side of the product or package.
- Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
- You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
i.Package has accessories missing.
ii.Damaged or broken bottles/pack.
iii.Wrong product delivery.
iv.Expired product delivery.